Complaints:

If you are unhappy with your experience or have feedback on how we can improve our program, please submit your complaint to the Certificate Management Team at:

We will respond to complaints within 72 hours. If you are not satisfied with the resolution provided, the issue will be escalated for further review by our Oversight Committee. Escalated issues may take up to 2 weeks for resolution.

Appeals:

If you would like to appeal a decision regarding your test score or certificate issuance or use, please submit your appeal to the Certificate Management Team at:

We will respond to complaints within 72 hours. If you are not satisfied with the resolution provided, the issue will be escalated for further review by our Oversight Committee. Escalated issues may take up to 2 weeks for resolution.